As avid hockey players and gear junkies like yourselves, we’ve been around the block a time or two when it comes to retail shops and buying gear. So instead of doing a standard equipment review, we wanted to review an online retailer that we’ve had the pleasure of buying from on several occasions – Ice and Inline Warehouse.
One of our favorite things about IW is their product availability. In addition to always having the best stock of new products, IW sets up tons of product pre-orders, which allows you to be one of the first to own a new product.
The customer service at IW is also top notch, providing timely feedback on questions and also offering solid assistance whenever you need it. Part of this great customer service experience is their free skate returns policy. If you don’t have any shops near you to try on a pair of skates, you can feel comfortable ordering from IW and knowing that you are able to try the skates on in the comfort of your own home. If the skates don’t fit correctly, return them to IW for free and grab the correct size. It may take some time for the back and forth, but the convenience definitely helps.
Beyond that, you’re going to get the low price guarantee from IW. In other words, if another retailer has a product at a cheaper price, IW will match that price. They want to keep you as a customer and are willing to do what they can to make sure that happens.
Another one of our favorite things about these guys are the preview videos they put together for nearly every piece of equipment that hits their site. They show you the product in a high definition video, talk about the benefits of the product and dive into all the details and specs as well. Check out the example below for the Total One NXG Vintage LE stick which they recently previewed:
[youtube id=”qJM0DuefAcA” width=”620″ height=”360″]
Of course Inline and Ice Warehouse is not the only retailer shop we’ve ordered from, but it’s the one we keep coming back to. IW has excellent customer service, free skate return, free shipping, real-time inventory, and the list goes on. They are definitely the #1 online retail shop for hockey gear. So if you’re looking for a new shop to order gear from, be sure to check out Ice and Inline Warehouse if you haven’t already.
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